Context

In 2016, Audrey & Gabrielle launched their interior design agency. The agency quickly met with great success, and the co-founders realized the need to delegate certain tasks in order to focus on their core business. In January 2022, they chose TheAssistant to outsource their time-consuming tasks and optimize their time so that they could concentrate on creating exceptional interiors.

Missions

The co-founders wanted to delegate and automate a number of complex tasks, such as order management and tracking, and switchboarding.

Administrative assistant

Administration is TheAssistant s main mission, with the management of :

switchboard (reception and management of incoming calls)
invoicing (tracking and sorting invoices, etc.)
payroll system (supplier payments, etc.)

The team also uses the solution to order furniture and supplies, and to manage deliveries.

Specialized assistant

The agency uses TheAssistant for specific needs such as drafting late payment penalty contracts and translating documents, thus lightening the team's mental load.

Personal assistant

The founders occasionally call on TheAssistant to organize personal events, such as family weekends, thus simplifying their daily lives.

Results

Today, the agency employs 15 people and continues to evolve. TheAssistant continues to support them in their growth and keeps pace with their changing needs:

The Team 1600 Pack enables :

Access for up to 20 users
Purchasing management
Customized team processes
An account manager
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Outsourcing went smoothly, thanks to TheAssistant 's adaptability to the tools used by the agency (Revolut, Axonaut, Quickbooks, Signrequest etc.). Unlike conventional virtual assistants, the solution adapts to any tool without requiring additional training or management. What's more, the interface makes it possible to track the progress of delegated tasks, really lightening the mental load.

TheAssistant has also facilitated the agency's digital transformation by setting up payment processes (with Qonto), contract signature (with Sign Request) and document collaboration on a common drive.